Question 1

how do I create an account?

Accepted Answer

Creating an account is simple and gives you full access to our website features. Click on "Login/Register," fill in your details, and choose a secure password that only you know. With your account, you can view your order history, save shipping addresses, and make your next purchases faster and easier.

Question 2

what information do I need to make a purchase?

Accepted Answer

To complete an order, we need some basic information such as your name, email, phone number, and payment details. It’s important that all information is correct and accurate so we can deliver your products safely and on time.

Question 3

what payment methods can I use?

Accepted Answer

You can pay by credit/debit card or bank transfer. Each method is secure and protects your data. In the case of pickup from the physical store, the additional option of payment via cash or card. For more details about how we handle payments, check here.

Question 4

when will my order arrive?

Accepted Answer

Please note that some products require 1–7 days to be made.

For shipments within Greece, delivery usually takes 1–5 business days depending on your location. If you choose to pick up from our store, you can do so by prior arrangement. For more details about shipping costs and delivery times, see our shipping policy.

Question 5

can I customize or personalize my piece?

Accepted Answer

Absolutely! We offer customization options for select pieces, as indicated in the product info. Contact us with your request, and we’ll be happy to assist you.

Question 6

how much does shipping cost?

Accepted Answer

Shipping fees are calculated at checkout based on your chosen method. Orders over €70 within Greece, over €150 to Cyprus and Bulgaria and over €200 to selected European destinations receive free shipping! You can also choose to pick up from our store at no extra cost.

Question 7

do you offer discounts or promotions?

Accepted Answer

Yes, we regularly run promotions and offer discounts to our loyal customers. Subscribe to our newsletter or follow us on social media to stay updated on the latest deals!

Question 8

do I have to agree to the terms to shop?

Accepted Answer

Yes! By using our website, you agree to our Terms of Use. If you want to see all the details about how we operate, you can read them here. If anything is unclear, don’t hesitate to contact us before making a purchase.

Question 9

what happens if I want to return my order?

Accepted Answer

We do not provide refunds; however, we can issue a credit note for full-priced items within 30 days of purchase. Unless otherwise arranged, the customer is responsible for return shipping costs.
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All returned items must be in unused condition. Please note that earrings cannot be returned for hygiene reasons. Be sure to include your order number and a brief explanation for the return with your package. To initiate the process, email us at info@proofofconcept.gr

Question 10

I have another question. how do I contact you?

Accepted Answer

​For customer service inquiries, please reach out to us at info@proofofconcept.gr .
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We review emails on Mondays, Wednesdays and Fridays. Kindly allow 1-2 days for a response. We do not typically reply on weekends, though we may occasionally make exceptions if time permits.

Question 11

How can I delete my account or unsubscribe from communications?

Accepted Answer

If the user wishes to delete their account or unsubscribe from receiving informational communications, they can send a relevant request via email to info@proofofconcept.gr, and their request will be processed as soon as possible.

frequently asked questions